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Cancellations
If you need to cancel your order, please contact us up to 2 hours after placing it.
Please be advised that personalized jewellery pieces are made especially for you; therefore, after 2 hours, they can only be replaced for exchanged for store credit. in addition may not be full amount of purchase.
For non-customized pieces, If your order has already been shipped, you will need to return the items to us. To cancel your order, please contact our customer care team at
Refunds / Faulty Items
In the unlikely event that you receive a faulty item, or your item develops a fault, please get in touch with our friendly customer support team who will be on hand to resolve any issues you may have.
A few things to be aware of:
To arrange an exchange or return please email us at inquiries@monqandco.com
Missing / Damaged
If you haven't received your order please check your latest tracking information updates regarding your order or if your order is not as expected, please contact our customer care inquiries@monqandco.com as soon as possible with your order confirmation ready at hand.
Gift Cards
Purchased Gift Cards are non-returnable and non-refundable.
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